The people at this office are generally on the "nice people" side of average, with some variety. That's why this office rates a four.
I especially want to commend Ms. Bruckner. She's worked with me for a few months on a troublesome issue, and has always been nice, sympathetic - it doesn't feel like a bureaucratic transaction with her. And she's made sure I stay in the loop re the progress of my issue. 5 stars!
I had a strange experience with the person at kiosk 5. The first time I was with her, she was angry, vicious, yelling: "Do you hear what [a crazy thing] you're saying?". Well, that crazy thing turned out to be true - it was the issue that I've referred to before. So about 4 months later, I happened to be called to kiosk 5 again. This time, the very same person was cheerful, funny, sympathetic. Couldn't ask for nicer (she recognized me BTW). Whatever happened in the interim I don't know, but I hope that the kiosk 5 person continues to present that wonderful new persona to all her subsequent clients. Love [the new] you, kiosk 5 person! Keep up the good work!