The Walgreens Pharmacy at 625 Carew Street in Springfield, Massachusetts has a pharmacy prescription customer whose prescription ordering services have been erroneously associated with my cell phone number. So whenever that customer's prescriptions get filled (which is at least two times per month) the Walgreen's automated phone system auto-dials my cell phone number, and then the pre-recorded announcements declaring the filled prescriptions get broadcast to me and/or to my voice mail. I have called the Walgreen's Pharmacy multiple times explaining to them that I am NOT that customer (in fact I do not shop at Walgreen's at all) and that their automated phone system needs to cease calling me. Every time I speak on the phone to a Walgreen's employee there at the Carew Street Walgreen's, they always say "Okay, I just deleted your phone number from the system, so you will not get any phone calls anymore from us." But then, a week later, I once again get a phone call from their automated system declaring that "my" prescriptions are ready for pickup.
One of two things is going on here. Either the actual customer is repeatedly and erroneously inputting MY phone number into the Walgreen's system every time she refills her prescriptions over the phone (which means Walgreen's isn't directly responsible) or else the auto-phone system has hard-programming in it which makes it impossible for a pharmacy tech to do a complete erasure of any phone numbers from their system, and so only a Walgreen's tech administrator can truly achieve such a complete erasure of my phone number.
Regardless of which answer is the truth, neither situation should be made to be MY problem, This is a problem that Walgreen's needs to be addressing with their IT people.
This has been going on for at least 4 months now. I am considering calling the Better Business Bureau and also the Attorney General's Office. This is harassment, and it's also technically fraud because they continue to CLAIM they will stop calling me, but then they continue to repeat calling me.