I don't know what happened to the earlier 2 people, but I've spoken to Kurt for years. He calls once a year for donations to the Brevard County FOP. He is a volunteer, and these donations go 100% to the organization, a very good cause. I have received some odd voicemails, that seem like pocket dials, but other than those all calls I've received from Kurt, and others in the organization have always been very friendly. We've gone past the pure professional to friendly/chatty - oops better let you get off the phone. So I really am sorry you both had poor experiences, and I hope it doesn't deter either of you or others from donating in the future.