I entered their drawing at a mall. I followed-up and I did receive all of the gifts from the mall raffle. I went to the resort and I listened to their "hand shake introduction," which was about an hour, although she said it would probably be about 1.5 - 2.0 hours, and they thanked us and gave us our gifts. They had coffee, tea, sodas, pastries etc., for you to enjoy and they showed several of their 100+ resorts. We were given a full week at one which was awesome.