THIS IS A PHISHING SCAM LOOKING FOR YOUR ACCOUNT NUMBERS AND PASSWORD.
These people claim to be Citicards Collections and leave an 800 number to call back. When I call that number, no answer. But when I called back the number from my caller ID, I spoke to a woman who claimed to be with Citicards collections, handling accounts for Home Depot, Macys, Shell, etc. First thing she asked for was my account number. I said I had no accounts with any of those stores she then she asked for the phone number that they called me at. I gave them the number, then immediately they asked for my Citibank account password so that they can view my account. I REFUSED. They told me that unless I give them an account number and password, then they can't view my account to help me...that's odd. If they're the company and are from collections, then they have access to the account. THEY DIDN'T. I realized it's a scam.
To ensure I don't fall for a phishing scam, I called all my credit card companies to ensure the calls I received were legitimate (I gave them all the phone numbers that showed up on my caller ID). IT'S NOT. It's a phishing company looking for your account number and password. All my accounts are up to date and I wondered why I've been getting harassing calls.
I ensured there wasn't any activity other then last transactions I made and then I asked them to transfer me to the Security department. I changed the password on my account so that the woman I spoke to from the phishing scam doesn't give out unauthorized access to my account.