claimed to be from microsoft, my girlfriend gave him access to our computer as he said we were hacked and they needed to fix our pc. i immedietly pulled the power on the router and called an IT family member who then called them back at a washington phone number, got an answering service, then they called back from NY! after the wonderful lashing he recieved by my nephew they claimed to not be microsoft and hung up! NEVER EVER will anybody call you for personal info or access to your PC, if they do it IS A SCAM! report it to the police!