The lady greeted me by saying "You are harder to get hold of than my kids!" to which I replied ...."I'm sorry I missed you earlier... when did you call?" At that point she went into her spiel. I asked again, "When did you call, because I have had a problem with some calls that might not be getting through." At this point she politely terminated the call, at which point I said, "You are clearly following a script and had not tried to get me before."