This number is being used as a spoof #by a guy claiming to be from the named agency. He gave my wife a complaint file # and an 866 number to call back on. When she confronted him about the 312 area code number told him he was in Chicago he immediately got defensive and said "I'm in San Bernardino and my area code is 909." He would not give her the rest of the number, but said that they had tried to contact her 2 times in the last 9 days and were unable to do so. No one has tried to contact her over the past 9 days, someone is always here. So I called the 866# and got a switchboard. Gave them the file number and they couldn't find who to direct me to until I gave them the TRS name. Got a guy on the phone who had all sorts of mixed up information that was incorrect. He transferred me to his super, who pulled up a file with correct information and proceeded to tell me the same story about the delivery service trying to contact my wife. I told him he was getting ripped off if that was the case as no one has done so.(remember someone is always here) I asked how much he was paying for this service and he said 350.00. I told him to get his money back and that I had been an operations manager for several years and what I did if someone did not perform up to expectations. Told him about the Chicago #. He said he was going to call it as soon as he got off the phone with me and find out who was using it. YMAX Communications in IL owns the number. From what I have been able to gather they sell or rent blocks of numbers to people that originate with them, so that this number shows up when calling. The person may be using the 312 #, but can say anything they want about where they are calling from. Bottom line is that it is a collection agency when you finally track down the people. The people that are contacting you in this way are using questionable tactics in their process. The bill in question is over 6yrs old and I had already spoken with the company about it and had let them know about my arraignments. This company may be on the up and up about the accounts, and the final fellow I spoke to was not impolite in the least, so this is my experience with this number. Not positive or negative, just annoying, as I am planning my baby sisters funeral.